Frequently Asked Questions (FAQ)

Grouby.com.ng is an online grocery ecommerce that offers a wide range of features to enhance your shopping experience, including AI Integration, Group Buying, Recipe Journals and more.

You can contact our customer support team by emailing grouby.africa@gmail.com or by calling/texting our number: 09038429981

The cost of having a Personal Shopper select and deliver items to you starts from ₦999.99

grouby.com.ng accepts online payments from major Naira denominated debit and credit cards, as well as international Mastercard and Visa cards.

To place an order, simply browse our website, select the items you want to purchase, and proceed to checkout. Follow the prompts to complete your order.

We offer standard and express delivery options. Standard delivery typically takes 3-5 business days, while express delivery can arrive within 24-48 hours.

grouby.com.ng currently serves most parts of Lagos, including Ajao Estate, Ikeja, Lekki, Surulere, and more. Check our coverage area for details.

At checkout, you can select your preferred delivery window for your order.

If you're not satisfied with your purchase, you can initiate a return by contacting our customer support team within 30 days of delivery. We'll provide instructions on how to return the item.

We offer a full refund for returned items that meet our return criteria. Refunds are typically processed within 3-5 business days after we receive the returned item.

If you have any additional questions or concerns, feel free to reach out to our customer support team. We're here to help!